ISO/IEC 17020:2012 Package

$389 Inc VAT

  • Enhance your reputation, reliability, and credibility in the marketplace.
  • Increase client confidence that your inspections are performed accurately and reliably
  • Complete documentation of ISO/IEC 17020:2012 accreditation requirements and a practical guide to its implementation.
  • ➡️All documents required for accreditation.
  • ➡️ 30-day money-back guarantee.
  • ➡️ Immediate download
  • ➡️ 24/7 Support Service
  • ➡️ Document types included: Docx, PPT, Excel, PDF

👉  What is ISO/IEC 17020:2012?

ISO/IEC 17020:2012 specifies requirements for the competence of bodies performing inspection and for the impartiality and consistency of their inspection activities.

It applies to all organizations, regardless of their legal form, that carries out inspection and/or calibration activities either as an inspection body or a calibration laboratory.

ISO/IEC 17020:2012 is intended to be used by accreditation bodies in the assessment and recognition of conformity assessment bodies (inspection and calibration laboratories). It is also intended to be used by organizations or bodies that certify or otherwise recognize such conformity assessment bodies. ISO/IEC 17020:2012 describes the general requirements for the competence, impartiality, and consistency of inspection activities. It covers areas such as management systems, personnel qualifications and training, calibration, sampling plans, and reporting of results.

In addition, it covers aspects related to the evaluation of technical competence (e.g., qualification of inspection personnel) and other forms of assurance, such as accreditation, peer review, and self-assessment.

Its purpose is to ensure that inspections are conducted in a consistent and systematic manner with appropriate methods and procedures being employed throughout the process.

The standard provides guidance on how an organization can fulfill its obligations in order to meet the requirements of ISO/IEC 17020:2012.

It also provides information on how to monitor and assess an organization’s performance in meeting these requirements.

The standard is designed to be used by all organizations, regardless of size or type, that carry out inspections or calibration activities.

Additionally, it helps to protect against potential liabilities resulting from incorrect or inconsistent assessment results. The standard also provides guidance on methods and procedures that should be used when conducting inspection activities, helping to ensure consistency and accuracy of results across all organization’s operations. ISO/IEC 17020:2012 is an important standard and should be consulted by organizations wishing to ensure the highest levels of quality and customer satisfaction when carrying out inspection activities.

👉 What contains this ISO/IEC 17020:2012 Package:

The ISO/IEC 17020:2012 Package contains a variety of documents and materials to help organizations meet the requirements established in the standard. It includes guidance on management systems, personnel qualifications and training, calibration, sampling plans, and reporting of results.

Additionally, it provides guidance on how to evaluate technical competence and other forms of assurance such as accreditation, peer review, and self-assessment.

The package also contains information on how to monitor organizational performance against these requirements.

The documents included in this package provide detailed guidelines for carrying out inspections with consistency and accuracy across all operations.

The documents in the ISO/IEC 17020 2012 Package aim to ensure that organizations have the necessary procedures and protocols in place for conducting inspections. Specific topics addressed within these documents include inspection scope and objectives; personnel qualifications, training, and evaluation; equipment calibration; inspection plan development; data collection methods; report writing guidelines; risk assessment processes; sample selection criteria; internal audit activities related to inspection activities; quality control measures for ensuring impartiality and consistency in inspection results; verification of corrective actions taken based upon nonconformities identified during an inspection process; follow-up activities related to corrective action implementation monitoring; certification requirements; and documentation control processes.

👉Who this Package is for:

This ISO/IEC 17020:2012 package is an important resource for organizations in various industries that are responsible for inspection activities. It can be used by companies who need to ensure that their inspections are conducted in a consistent, accurate, and impartial manner. The package provides guidance on how to evaluate technical competence and other forms of assurance such as accreditation, peer review, and self-assessment. It is especially useful for companies that need to comply with ISO/IEC 17020:2012 in order to meet legal or regulatory requirements. This package is essential for organizations involved in the inspection of products and services.

👉What are the anticipated outcomes?

The anticipated outcomes of this ISO/IEC 17020:2012 Package are improved customer satisfaction and enhanced quality control. Through its guidance on management systems, personnel qualifications and training, calibration, sampling plans, report writing guidelines, and other areas, the package helps organizations to ensure that their inspections are conducted in a consistent and reliable manner.


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How many users can access this package?

This package can be used by all people working in the same company, no matter their position or department. It provides a comprehensive suite of solutions to help streamline processes and procedures, while simultaneously increasing productivity and efficiency. With this package, up to 50 users can work together in real-time, allowing them to share important data quickly and efficiently.

Is there a version of the package available in any other languages?

Yes, there are versions of the package available in several other languages. In addition to Italian, German, Portuguese, Swedish, and Japanese, Chinese is also offered. For those looking to use the package in a language other than English, this gives them a great option. If you have any queries, please contact us on the chat or send an email to

Is there a money-back guarantee if I’m unhappy with the service?

If you are not completely satisfied with the product or the service provided, we offer a 30-day money-back guarantee! We provide a secure, risk-free option so that you can feel confident in your decision to use our service. We understand that sometimes things don't work out as planned and therefore we want to give you the opportunity for a refund.

What payment options are available to me?

There are several payment options available to you. You can choose to pay by credit card, debit card, or PayPal. We also offer a convenient layaway plan for those who would like to pay for their purchase over time. If you have any questions about our payment options, please feel free to contact us.

When I order, how long will it take before I receive the entire package of documents ?

Your purchase will take you directly to the download page and a link to get your file is instantly sent to your inbox. The documents are provided in a safe, secure .zip folder that needs extracting. In case of any difficulty with downloading, kindly reach out at - our team would be more than happy to help!


ISO/IEC 17020:2012 PackageHello, awesome people!
Marilyn C.
from the QSE Academy team.

Marilyn C. is a leading expert in accreditation and laboratory standards set out by the International Organization for Standardization (ISO). She has extensive knowledge of ISO 17025, 17020, 17024, 17034 and 17043 accreditation, including the process of assessment and certification according to these standards. She also has experience with the implementation of Quality Management Systems (QMS) that adhere to ISO 9000 standards.

Marilyn is a highly experienced consultant who has helped numerous organizations achieve their desired ISO accreditations or certifications. She provides guidance on how to improve processes and procedures in order to meet the requirements set out by international standards bodies such as ISO and IEC. She works closely with clients to ensure that laboratory operations meet these high standards so that they can maintain their certifications for long-term success.

In addition, Marilyn offers training courses on quality management systems (QMS), risk assessments, and internal auditing for those who wish to pursue ISO accreditation. She has also published several papers on the subject and is a regular speaker at various industry conferences.

Marilyn’s expertise in accreditations and standards makes her an invaluable asset to any lab or organization looking to meet international standards of excellence. Her commitment to quality and customer service ensures that clients receive the best possible results when working with Marilyn C., making her an excellent choice for those seeking ISO certification or QMS guidance.

Marilyn is well-versed in developing and implementing quality management systems for laboratories that are compliant with ISO standards. She has the capability to review existing systems and identify areas of non-compliance or improvement. Additionally, she is capable of providing training courses to staff in order to increase their understanding of the ISO requirements and how they should be implemented within a laboratory environment.

Marilyn has worked extensively with many different organizations on accreditation projects, ensuring they could meet all the relevant criteria set out by international bodies. She also possesses experience in conducting audits of laboratory facilities to check compliance with relevant standards.

As an experienced consultant in this field, Marilyn can offer her clients advice on what changes need to be made to ensure full compliance with international standards. She can provide guidance on improving the quality of laboratory services and develop plans for future accreditation.

👉 Who’s behind QSE Academy?

QSE Academy is a small team of independent ISO consultants working from all around the world. Our team is dedicated to providing best-in-class quality and environmental standards consulting services that help businesses reach their full potential. We strive to provide personalized, cost-effective services tailored to each client’s needs. Our consultants hold numerous certifications in the fields of ISO 9001, 14001, and 45001, making them well-equipped to meet any quality or environmental challenge. At QSE Academy, we’re passionate about helping businesses grow and succeed by providing the tools they need to reach their goals. Our team is committed to offering comprehensive consulting services that are tailored to each client’s unique business needs. We strive to make sure our clients get the most out of their investments by providing top-notch service and support. With years of experience in quality, environmental, and safety standards consulting, we’re here to ensure that you reach your desired level of success. We look forward to working with you.

👉 Quick links


👉 Are you available to discuss how I can get in touch with you?

Yes, absolutely. I would love to discuss how you can get in touch with me. The best way to reach me is via email at I check my emails multiple times a day and typically respond within 24 hours so that’s the quickest way to get in touch with me. What’s more, you’ll also have 24/7 chat support around the clock.

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👉 This package provides you with the following features:

  • Full lifetime access
  • Access on a laptop, desktop, and mobile
  • Certificate of completion

👉 This Package Includes


  1. ISO 17020 Quality Manual


  1. Control of Documents Procedure
  2. Control of Records Procedure
  3. Internal Audit Procedure
  4. Management Review Procedure
  5. Corrective Action Procedure
  6. Preventive Action Procedure
  7. Control of Nonconforming Services Procedure
  8. Competence and Training Procedure
  9. Inspection Procedure
  10. Equipment Calibration and Maintenance Procedure
  11. Complaints Handling Procedure
  12. Confidentiality and Impartiality Procedure
  13. Contract Review Procedure
  14. Purchasing and Supplier Evaluation Procedure
  15. Risk Management Procedure

Records and Forms:

  1. Document Change Request Form
  2. Master Document List
  3. Record Retention Schedule
  4. Internal Audit Report
  5. Internal Audit Checklist
  6. Management Review Minutes
  7. Corrective Action Report
  8. Preventive Action Report
  9. Nonconforming Services Report
  10. Employee Training Record
  11. Competency Assessment Form
  12. Inspection Report
  13. Calibration Certificate
  14. Equipment Maintenance Log
  15. Complaint Register
  16. Confidentiality Agreement
  17. Impartiality Declaration
  18. Contract Review Checklist
  19. Approved Supplier List
  20. Purchase Order
  21. Supplier Evaluation Form
  22. Risk Assessment Matrix


  1. SOP for Inspection Process
  2. SOP for Equipment Calibration and Maintenance
  3. SOP for Complaints Handling
  4. SOP for Confidentiality and Impartiality
  5. SOP for Contract Review
  6. SOP for Purchasing and Supplier Evaluation
  7. SOP for Risk Management
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