ISO 20000 2018 Package

The ISO 20000 document package is designed to help organizations implement and maintain a quality management system that meets the requirements of the ISO/IEC 20000 standard. It will provide good practices, procedures, guidelines and other documents to support the organization. The ISO 20000 document package is divided into three main sections: management documentation, technical documentation, and the IT Service Management (ITSMS) implementation plan.

The Management Documentation section includes documents that describe the quality management policy and practices, as well as instructions for implementing the system. These documents include guidelines on how to implement an ISO/IEC 20000-compliant quality management system and how it should be managed over time.

The Technical Documentation section includes documents that describe the specific technical processes and procedures required to implement an ISO/IEC 20000-compliant quality management system. These documents may include procedures describing the control and monitoring of technical services, an ITIL plan for implementing an ITSMS system, instructions for managing changes, and technical documentation.

The IT Service Management Implementation Plan (ITSMS) is the final module in the ISO 20000 document package. This document provides a detailed roadmap for implementing an ISO/IEC 20000-compliant quality management system. It covers all aspects of the process, from identifying requirements and objectives to implementing and maintaining quality management procedures. It also includes information on the tools, resources, and processes needed to maintain the system in an optimal operational state..

👉 What is the ISO 20000 standard?

ISO 20000 is an internationally recognized standard for IT service management (ITSM). It includes a set of guidelines that define how service providers should systematically manage and improve the quality and performance of IT services.

The ISO 20000 standard is based on best practice IT service management (ITSM) and certifies that service providers have successfully implemented these processes. ISO 20000 certification is a way to ensure that the IT services provided by the organization meet the standards required to deliver exceptional service and value.

ISO 20000 certification is a way to ensure that IT services are delivered with quality and on time. It includes clear measures for the delivery, optimization, and maintenance of IT services. ISO 20000 is used by IT service providers to improve their services and maintain a high level of customer satisfaction.

👉 ISO 20000 requirements:

• 1. Provide quality and timely IT services.
• 2. Successfully implement IT service management (ITSM) best practices.
• 3. Maintain a high level of customer satisfaction
• 4. Follow a specific set of instructions on how to deliver, optimize and maintain IT services
• 5. Ensure that processes corresponding to ISO 20000 requirements are in place and applied throughout the organization
• 6. Ensure that your organization is compliant with applicable regulations and international best practices for IT service delivery
• 7. Clearly define your business objectives for your IT activities and align those objectives with those of the customer
• 8. Monitor performance, track overall impact, analyze trends, conduct internal and external audits, and measure customer satisfaction
• 9. Document processes, policies, and procedures to ensure proper compliance
• 10. Maintain a safe working environment and level of security to protect confidential and sensitive information.
• 11. Provide services at a reduced cost while meeting required quality and compliance standards
• 12. Control risk and change across the organization and ensure continuity of services
• 13. Ensure service processes are optimized to meet changing customer needs.

👉 This ISO 20000 package will help you to:

• 1. Identify your quality management requirements and objectives.
• 2. Develop ISO/IEC 20000-compliant policies, procedures, and guidelines
• 3. Implement appropriate processes and tools to deliver and maintain the system
• 4. Ensure that your IT operations are compliant with international standards
• 5. Ensure that risk controls, process optimization, and compliance standards are in place
• 6. Evaluate performance, analyze the overall impact, and measure customer satisfaction
• 7. Document service processes to ensure proper compliance
• 8. Maintain an optimal operational system while minimizing cost and providing a high level of service quality
• 9. Use internal and external audit tools to monitor performance and identify areas for improvement
• 10. Implement change management strategies and manage risk
• 11. Ensure the security of the work environment and maintain a high level of confidentiality of sensitive data.
• 12. Maintain the value and provide service at reduced cost while meeting ISO 20000 requirements.

ISO 20000 certification is an essential way for IT service providers to ensure the quality and integrity of the services they deliver. It gives your customers confidence that the services you offer are in line with international requirements and that you are providing a high level of service at a reasonable cost.

ISO 20000 certification is the only way for an organization to prove to the market that it has effective processes, policies and procedures in place to deliver, optimize and maintain IT services in a manner that complies with international standards.

👉To whom this package is addressed:

1. Decision makers in businesses and nonprofit organizations.
2. IT service providers in charge of delivering, improving, and maintaining IT services
3. IT managers who want to implement ISO 20000 certification to ensure better compliance and service delivery
4. Business process managers who want to improve efficiency and ensure that best practices are applied
5. Internal and external auditors who verify the adequacy of IT service management practices
6. IT managers who need a formal framework to manage, deliver and maintain IT services at an optimal level
7. Any organization or business seeking ISO 20000 certification to meet market requirements and gain a competitive advantage in their industry.

👉What are the expected outcomes?

• Improved IT processes and services provided.
• Better management of service time and costs
• Reduced risk to the organization
• Increased long-term customer value, satisfaction, and loyalty
• Increased corporate reputation and profile
• A clear framework for implementing organizational best practices related to IT services
• Compliance with international requirements