ISO 20000 2018 Package

$289 Inc VAT

  • Compliance with the global ISO 20000 standard.
  • Documented processes that provide visibility and compliance with ISO standards;
  • Better response to customer and stakeholder expectations.
  • ➡️All documents required for certification.
  • ➡️ 30-day money-back guarantee.
  • ➡️ Immediate download
  • ➡️ 24/7 Support Service
  • ➡️ Document types included: Docx, PPT, Excel, PDF

The ISO 20000 document package is designed to help organizations implement and maintain a quality management system that meets the requirements of the ISO/IEC 20000 standard. It will provide good practices, procedures, guidelines and other documents to support the organization. The ISO 20000 document package is divided into three main sections: management documentation, technical documentation, and the IT Service Management (ITSMS) implementation plan.

The Management Documentation section includes documents that describe the quality management policy and practices, as well as instructions for implementing the system. These documents include guidelines on how to implement an ISO/IEC 20000-compliant quality management system and how it should be managed over time.

The Technical Documentation section includes documents that describe the specific technical processes and procedures required to implement an ISO/IEC 20000-compliant quality management system. These documents may include procedures describing the control and monitoring of technical services, an ITIL plan for implementing an ITSMS system, instructions for managing changes, and technical documentation.

The IT Service Management Implementation Plan (ITSMS) is the final module in the ISO 20000 document package. This document provides a detailed roadmap for implementing an ISO/IEC 20000-compliant quality management system. It covers all aspects of the process, from identifying requirements and objectives to implementing and maintaining quality management procedures. It also includes information on the tools, resources, and processes needed to maintain the system in an optimal operational state..

👉 What is the ISO 20000 standard?

ISO 20000 is an internationally recognized standard for IT service management (ITSM). It includes a set of guidelines that define how service providers should systematically manage and improve the quality and performance of IT services.

The ISO 20000 standard is based on best practice IT service management (ITSM) and certifies that service providers have successfully implemented these processes. ISO 20000 certification is a way to ensure that the IT services provided by the organization meet the standards required to deliver exceptional service and value.

ISO 20000 certification is a way to ensure that IT services are delivered with quality and on time. It includes clear measures for the delivery, optimization, and maintenance of IT services. ISO 20000 is used by IT service providers to improve their services and maintain a high level of customer satisfaction.

👉 ISO 20000 requirements:

  • 1. Provide quality and timely IT services.
  • 2. Successfully implement IT service management (ITSM) best practices.
  • 3. Maintain a high level of customer satisfaction
  • 4. Follow a specific set of instructions on how to deliver, optimize and maintain IT services
  • 5. Ensure that processes corresponding to ISO 20000 requirements are in place and applied throughout the organization
  • 6. Ensure that your organization is compliant with applicable regulations and international best practices for IT service delivery
  • 7. Clearly define your business objectives for your IT activities and align those objectives with those of the customer
  • 8. Monitor performance, track overall impact, analyze trends, conduct internal and external audits, and measure customer satisfaction
  • 9. Document processes, policies, and procedures to ensure proper compliance
  • 10. Maintain a safe working environment and level of security to protect confidential and sensitive information.
  • 11. Provide services at a reduced cost while meeting required quality and compliance standards
  • 12. Control risk and change across the organization and ensure continuity of services
  • 13. Ensure service processes are optimized to meet changing customer needs.

👉 This ISO 20000 package will help you to:

  • 1. Identify your quality management requirements and objectives.
  • 2. Develop ISO/IEC 20000-compliant policies, procedures, and guidelines
  • 3. Implement appropriate processes and tools to deliver and maintain the system
  • 4. Ensure that your IT operations are compliant with international standards
  • 5. Ensure that risk controls, process optimization, and compliance standards are in place
  • 6. Evaluate performance, analyze the overall impact, and measure customer satisfaction
  • 7. Document service processes to ensure proper compliance
  • 8. Maintain an optimal operational system while minimizing cost and providing a high level of service quality
  • 9. Use internal and external audit tools to monitor performance and identify areas for improvement
  • 10. Implement change management strategies and manage risk
  • 11. Ensure the security of the work environment and maintain a high level of confidentiality of sensitive data.
  • 12. Maintain the value and provide service at reduced cost while meeting ISO 20000 requirements.

ISO 20000 certification is an essential way for IT service providers to ensure the quality and integrity of the services they deliver. It gives your customers confidence that the services you offer are in line with international requirements and that you are providing a high level of service at a reasonable cost.

ISO 20000 certification is the only way for an organization to prove to the market that it has effective processes, policies and procedures in place to deliver, optimize and maintain IT services in a manner that complies with international standards.

👉To whom this package is addressed:

1. Decision makers in businesses and nonprofit organizations.
2. IT service providers in charge of delivering, improving, and maintaining IT services
3. IT managers who want to implement ISO 20000 certification to ensure better compliance and service delivery
4. Business process managers who want to improve efficiency and ensure that best practices are applied
5. Internal and external auditors who verify the adequacy of IT service management practices
6. IT managers who need a formal framework to manage, deliver and maintain IT services at an optimal level
7. Any organization or business seeking ISO 20000 certification to meet market requirements and gain a competitive advantage in their industry.

👉What are the expected outcomes?

  • Improved IT processes and services provided.
  • Better management of service time and costs
  • Reduced risk to the organization
  • Increased long-term customer value, satisfaction, and loyalty
  • Increased corporate reputation and profile
  • A clear framework for implementing organizational best practices related to IT services
  • Compliance with international requirements
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How many users can access this package?

This package can be used by all people working in the same company, no matter their position or department. It provides a comprehensive suite of solutions to help streamline processes and procedures, while simultaneously increasing productivity and efficiency. With this package, up to 50 users can work together in real-time, allowing them to share important data quickly and efficiently.

Is there a version of the package available in any other languages?

Yes, there are versions of the package available in several other languages. In addition to Italian, German, Portuguese, Swedish, and Japanese, Chinese is also offered. For those looking to use the package in a language other than English, this gives them a great option. If you have any queries, please contact us on the chat or send an email to

Is there a money-back guarantee if I’m unhappy with the service?

If you are not completely satisfied with the product or the service provided, we offer a 30-day money-back guarantee! We provide a secure, risk-free option so that you can feel confident in your decision to use our service. We understand that sometimes things don't work out as planned and therefore we want to give you the opportunity for a refund.

What payment options are available to me?

There are several payment options available to you. You can choose to pay by credit card, debit card, or PayPal. We also offer a convenient layaway plan for those who would like to pay for their purchase over time. If you have any questions about our payment options, please feel free to contact us.

When I order, how long will it take before I receive the entire package of documents ?

Your purchase will take you directly to the download page and a link to get your file is instantly sent to your inbox. The documents are provided in a safe, secure .zip folder that needs extracting. In case of any difficulty with downloading, kindly reach out at - our team would be more than happy to help!


ISO 20000 2018 PackageHello, awesome people!
Marilyn C.
from the QSE Academy team 👋.

Marilyn C. is a leading expert in accreditation and laboratory standards set out by the International Organization for Standardization (ISO). She has extensive knowledge of ISO 17025, 17020, 17024, 17034 and 17043 accreditation, including the process of assessment and certification according to these standards. She also has experience with the implementation of Quality Management Systems (QMS) that adhere to ISO 9000 standards.

Marilyn is a highly experienced consultant who has helped numerous organizations achieve their desired ISO accreditations or certifications. She provides guidance on how to improve processes and procedures in order to meet the requirements set out by international standards bodies such as ISO and IEC. She works closely with clients to ensure that laboratory operations meet these high standards so that they can maintain their certifications for long-term success.

In addition, Marilyn offers training courses on quality management systems (QMS), risk assessments, and internal auditing for those who wish to pursue ISO accreditation. She has also published several papers on the subject and is a regular speaker at various industry conferences.

Marilyn’s expertise in accreditations and standards makes her an invaluable asset to any lab or organization looking to meet international standards of excellence. Her commitment to quality and customer service ensures that clients receive the best possible results when working with Marilyn C., making her an excellent choice for those seeking ISO certification or QMS guidance.

Marilyn is well-versed in developing and implementing quality management systems for laboratories that are compliant with ISO standards. She has the capability to review existing systems and identify areas of non-compliance or improvement. Additionally, she is capable of providing training courses to staff in order to increase their understanding of the ISO requirements and how they should be implemented within a laboratory environment.

Marilyn has worked extensively with many different organizations on accreditation projects, ensuring they could meet all the relevant criteria set out by international bodies. She also possesses experience in conducting audits of laboratory facilities to check compliance with relevant standards.

As an experienced consultant in this field, Marilyn can offer her clients advice on what changes need to be made to ensure full compliance with international standards. She can provide guidance on improving the quality of laboratory services and develop plans for future accreditation.

👉 Who’s behind QSE Academy?

QSE Academy is a small team of independent ISO consultants working from all around the world. Our team is dedicated to providing best-in-class quality and environmental standards consulting services that help businesses reach their full potential. We strive to provide personalized, cost-effective services tailored to each client’s needs. Our consultants hold numerous certifications in the fields of ISO 9001, 14001, and 45001, making them well-equipped to meet any quality or environmental challenge. At QSE Academy, we’re passionate about helping businesses grow and succeed by providing the tools they need to reach their goals. Our team is committed to offering comprehensive consulting services that are tailored to each client’s unique business needs. We strive to make sure our clients get the most out of their investments by providing top-notch service and support. With years of experience in quality, environmental, and safety standards consulting, we’re here to ensure that you reach your desired level of success. We look forward to working with you.

👉 Quick links


👉 Are you available to discuss how I can get in touch with you?

Yes, absolutely. I would love to discuss how you can get in touch with me. The best way to reach me is via email at I check my emails multiple times a day and typically respond within 24 hours so that’s the quickest way to get in touch with me. What’s more, you’ll also have 24/7 chat support around the clock.

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👉 This package provides you with the following features:

  • Full lifetime access
  • Access on a laptop, desktop, and mobile
  • Certificate of completion

👉 This Package Includes


  1. IT Service Management System (ITSMS) Manual


  1. Service Management Policy Procedure
  2. Service Portfolio Management Procedure
  3. Service Catalog Management Procedure
  4. Service Level Management Procedure
  5. Capacity Management Procedure
  6. Availability Management Procedure
  7. Service Continuity Management Procedure
  8. Information Security Management Procedure
  9. Incident Management Procedure
  10. Problem Management Procedure
  11. Change Management Procedure
  12. Release and Deployment Management Procedure
  13. Configuration Management Procedure
  14. Knowledge Management Procedure
  15. Asset Management Procedure
  16. Internal Audit Procedure
  17. Management Review Procedure
  18. Document Control Procedure
  19. Record Control Procedure
  20. Corrective Action Procedure
  21. Preventive Action Procedure

Records and Forms:

  1. Service Management Policy Record
  2. Service Portfolio Record
  3. Service Catalog Record
  4. Service Level Agreement (SLA) Record
  5. Operational Level Agreement (OLA) Record
  6. Capacity Plan Record
  7. Availability Plan Record
  8. Service Continuity Plan Record
  9. Information Security Risk Assessment Record
  10. Incident Log
  11. Problem Log
  12. Change Request Form
  13. Change Log
  14. Release and Deployment Plan Record
  15. Configuration Item (CI) Record
  16. Knowledge Article Record
  17. Asset Inventory Record
  18. Internal Audit Report
  19. Management Review Meeting Minutes
  20. Document Distribution List
  21. Record Retention Schedule
  22. Corrective Action Request (CAR) Form
  23. Preventive Action Request (PAR) Form

SOPs (Standard Operating Procedures):

  1. SOP for Creating and Updating Service Management Policies
  2. SOP for Monitoring and Reporting Service Performance Metrics
  3. SOP for Identifying and Assessing Service Improvement Opportunities
  4. SOP for Engaging Stakeholders and Gathering Service Requirements
  5. SOP for Conducting Periodic Service Reviews
  6. SOP for Ensuring Compliance with Legal and Regulatory Requirements
  7. SOP for Coordinating with Third-party Service Providers
  8. SOP for Onboarding and Offboarding IT Service Management Personnel
  9. SOP for Training IT Service Management Personnel
  10. SOP for Conducting Periodic Backup and Restore Testing
  11. SOP for Updating and Maintaining the IT Service Management Toolset
  12. SOP for Communicating Changes to IT Service Management Policies and Procedures
  13. SOP for Managing Risk in IT Service Management
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