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Uploaded: 2024-05-14T12:52:35+00:00
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Curriculum

9 Sections
15 Lessons
3 Hours

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Module 1: Introduction to ISO/IEC 20000
2
- 1.1
  Module 1 – Introduction to ISO/IEC 20000-1:2018
- 1.2
  Quiz on Module 1 of ISO/IEC 20000-1:2018
  10 Questions
Module 2: Context of the Organization (Clause 4)
2
- 2.1
  ISO/IEC 20000-1:2018 Module 2 – Context of the Organization
- 2.2
  Quiz on Module 2 of ISO/IEC 20000-1:2018
  10 Questions
Module 3: Leadership (Clause 5)
2
- 3.1
  Leadership in ITSM: ISO/IEC 20000-1:2018 Essentials
- 3.2
  Quiz on Module 3 of ISO/IEC 20000-1:2018
  10 Questions
Module 4: Planning (Clause 6)
2
- 4.1
  ISO/IEC 20000-1:2018 Planning in the Service Management System (SMS)
- 4.2
  Quiz on Module 4 of ISO/IEC 20000-1:2018
  10 Questions
Module 5: Support (Clause 7)
2
- 5.1
  ISO/IEC 20000-1:2018 Module 5 – Support: Empowering Your Service Management System
- 5.2
  Quiz on Module 5 of ISO/IEC 20000-1:2018
  10 Questions
Module 6: Operation (Clause 8)
14
Module 7: Performance Evaluation (Clause 9)
2
- 7.1
  ISO/IEC 20000-1:2018 Performance Evaluation for Effective Service Management
- 7.2
  Quiz on Module 7 of ISO/IEC 20000-1:2018
  10 Questions
Module 8: Improvement (Clause 10)
2
- 8.1
  Improvement in IT Service Management: Unlocking Continuous Excellence with ISO/IEC 20000:2018
- 8.2
  Quiz on Module 8 of ISO/IEC 20000-1:2018
  10 Questions
Module 9: Certification Readiness
2
- 9.1
  Implementing and Achieving ISO/IEC 20000-1:2018 Certification
- 9.2
  Quiz on Module 9 of ISO/IEC 20000-1:2018
  10 Questions

ISO 20000 2018 Course: IT Service Management System

Curriculum