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ISO/IEC 20000 2018 Course: IT Service Management System

Curriculum

  • 9 Sections
  • 15 Lessons
  • 3 Hours
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  • Module 1: Introduction to ISO/IEC 20000
    2
    • 1.1
      Module 1 – Introduction to ISO/IEC 20000-1:2018
    • 1.2
      Quiz on Module 1 of ISO/IEC 20000-1:2018
      10 Questions
  • Module 2: Context of the Organization (Clause 4)
    2
    • 2.1
      ISO/IEC 20000-1:2018 Module 2 – Context of the Organization
    • 2.2
      Quiz on Module 2 of ISO/IEC 20000-1:2018
      10 Questions
  • Module 3: Leadership (Clause 5)
    2
    • 3.1
      Leadership in ITSM: ISO/IEC 20000-1:2018 Essentials
    • 3.2
      Quiz on Module 3 of ISO/IEC 20000-1:2018
      10 Questions
  • Module 4: Planning (Clause 6)
    2
    • 4.1
      ISO/IEC 20000-1:2018 Planning in the Service Management System (SMS)
    • 4.2
      Quiz on Module 4 of ISO/IEC 20000-1:2018
      10 Questions
  • Module 5: Support (Clause 7)
    2
    • 5.1
      ISO/IEC 20000-1:2018 Module 5 – Support: Empowering Your Service Management System
    • 5.2
      Quiz on Module 5 of ISO/IEC 20000-1:2018
      10 Questions
  • Module 6: Operation (Clause 8)
    14
    • 6.1
      ISO/IEC 20000-1:2018 Operational Planning and Control in IT Service Management
    • 6.2
      Quiz on Module 6.1 of ISO/IEC 20000-1:2018
      10 Questions
    • 6.3
      ISO/IEC 20000-1:2018 Module 6.2 – Service Portfolio Management
    • 6.4
      Quiz on Module 6.2 of ISO/IEC 20000-1:2018
      10 Questions
    • 6.5
      Relationship and Agreement Processes in ISO/IEC 20000:2018
    • 6.6
      Quiz on Module 6.3 of ISO/IEC 20000-1:2018
      10 Questions
    • 6.7
      ISO/IEC 20000-1:2018 Supply and Demand Management for IT Services
    • 6.8
      Quiz on Module 6.4 of ISO/IEC 20000-1:2018
      10 Questions
    • 6.9
      ISO/IEC 20000-1:2018 Service Design, Build, and Transition
    • 6.10
      Quiz on Module 6.5 of ISO/IEC 20000-1:2018
      10 Questions
    • 6.11
      ISO/IEC 20000-1:2018 Resolution and Fulfillment in IT Service Management
    • 6.12
      Quiz on Module 6.6 of ISO/IEC 20000-1:2018
      10 Questions
    • 6.13
      ISO/IEC 20000-1:2018 Service Assurance: Ensuring Resilient and Secure Digital Services
    • 6.14
      Quiz on Module 6.7 of ISO/IEC 20000-1:2018
      10 Questions
  • Module 7: Performance Evaluation (Clause 9)
    2
    • 7.1
      ISO/IEC 20000-1:2018 Performance Evaluation for Effective Service Management
    • 7.2
      Quiz on Module 7 of ISO/IEC 20000-1:2018
      10 Questions
  • Module 8: Improvement (Clause 10)
    2
    • 8.1
      Improvement in IT Service Management: Unlocking Continuous Excellence with ISO/IEC 20000:2018
    • 8.2
      Quiz on Module 8 of ISO/IEC 20000-1:2018
      10 Questions
  • Module 9: Certification Readiness
    2
    • 9.1
      Implementing and Achieving ISO/IEC 20000-1:2018 Certification
    • 9.2
      Quiz on Module 9 of ISO/IEC 20000-1:2018
      10 Questions
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Quiz on Module 1 of ISO/IEC 20000-1:2018
Quiz on Module 2 of ISO/IEC 20000-1:2018
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