¿Cuáles son las 10 cláusulas de la norma ISO 9001?

Las 10 cláusulas de la norma ISO 9001 2015 son:

1) Ámbito de aplicación:

2) Referencias normativas

3) Términos y definiciones

4) Contexto de la organización

5) Liderazgo

6) Planificación

7) Apoyo

8) Funcionamiento

9) Evaluación del rendimiento

10) Mejora.

What are the 10 clauses of ISO 9001? The first clause of ISO 9001 is “Scope.” This chapter explains the specific requirements that must be met in order to quality certify a company’s products or services. It also defines the boundaries of the quality management system.

The first clause of ISO 9001 is “Scope.” This chapter explains the specific requirements that must be met in order to quality certify a company’s products or services. It also defines the boundaries of the quality management system.

The second clause, “Normative references,” provides a list of the documents that ISO 9001 refers to. This includes other ISO standards, as well as international and national standards.

The third clause, “Terms and definitions,” defines the key terms used in ISO 9001. This is important for understanding the requirements of the standard.

La cuarta cláusula, "Contexto de la organización", exige a las empresas que tengan en cuenta los factores internos y externos que pueden afectar a su capacidad para satisfacer los requisitos de los clientes. Esto incluye aspectos como la estructura organizativa, la cultura y los procesos.

The fifth clause, “Leadership,” establishes the roles and responsibilities of top management in regard to the quality management system. They must provide direction and ensure that resources are available.

The sixth clause, “Planning,” requires companies to establish a quality policy and objectives. They must also identify the processes needed to deliver quality products and services.

The seventh clause, “Support,” establishes the resources and infrastructure needed to support the quality management system. This includes things like training, communication, and documentation.

The eighth clause, “Operation,” explains the requirements for controlling and executing processes. This includes things like control of inputs, outputs, and changes.

The ninth clause, “Performance evaluation,” requires companies to monitor and measure their performance against their quality objectives. They must also take corrective action when necessary.

Finally, the tenth clause, “Improvement,” requires companies to continually improve their quality management system. This includes things like reviewing the effectiveness of the system and making changes as needed.

Siguiendo estas 10 cláusulas, las empresas pueden garantizar que ofrecen productos y servicios de calidad a sus clientes. ISO 9001 es una poderosa herramienta para garantizar la satisfacción del cliente y la mejora continua.