Interactive tool ยท ISO 9001:2015 and 2026
Every complaint answered on time, every repeat caught before the customer notices. A live clock on each complaint, a radar that flags recurring faults, and the management review input in one click.
One-time payment. No subscription. Instant download.
One HTML file that follows every customer complaint from receipt to closure, with its corrective action, its cost and the customer's answer, built for ISO 9001 clauses 8.2.1 c), 8.7, 9.1.2, 9.3.2 and 10.2. Clause numbers follow the edition you choose, 2015 or 2026. For quality managers and customer service leads of small and medium companies, and the consultants who support them.
Log a complaint and its three target dates appear at once: acknowledge, respond and close, set by severity. Each clock turns green, amber or red with the days left or late, on the board, in the register and in the complaint timeline. The targets are your own settings, by default 1, 5 and 20 days for a critical complaint, and a card moved on the board is refused if a step is missing.
A heat map of your products against complaint categories over a rolling window, 90 days by default. Three complaints on the same cell flag a recurring cluster, and one button opens a single corrective action linked to all of them, with the similar issues already filled. If the fault returns after the action was judged effective, the Radar raises "Recurred after action".
Pick a period and the Review Pack writes the complaint input: trends against the previous period, Pareto by category, responses on time, cost of complaints, corrective action effectiveness and improvement opportunities. Each section has its sentences built from your figures, a chart, a table and a comment box, lettered as in the 2015 or the 2026 edition. Print it on A4 or export it to CSV.
Stop building complaint charts the day before management review
49 USD, one-time payment. Open the file and work, offline, from the first minute.
Responses on time over 90 days, open complaints, overdue clocks, complaint rate per 1000 units shipped and cost of complaints, five charts and an attention list of what is late or due, each entry linked to its record.
A fast new complaint form with eight required fields, filters for open, overdue, critical and recurring complaints, and a board in six lifecycle columns from Received to Closed. Import your complaints by CSV.
Investigation and root cause, treatment of the nonconforming output (8.7.1 a) to d)), the response and the customer's reaction, cost lines, and a timeline of every step with the response clock on top. Changes after closure are logged with their reason.
A light action register for complaints: linked complaints, root cause, action steps, verification due 90 days after implementation by default, result and evidence (10.2.1, 10.2.2). A chart shows the complaints of the product before and after the action.
Products against categories, recurring and watch clusters, "Recurred after action" and the 12-month share of repeat complaints. Window and threshold are settings.
The complaint input to 9.1.2 and 9.3.2 for any period, compared with the previous one, with a decisions box titled after 9.3.3. Prints on A4 with a cover page and exports one CSV.
A short list of positive feedback, counted next to complaints in the Review Pack as a source of customer satisfaction (9.1.2).
Switch between a light and a dark theme. The layout adapts to a phone screen to check a complaint away from your desk.
The demo company, from the "Your data" settings to the response clock, the Recurrence Radar and the Review Pack.
No account, no cloud, no subscription. The log lives in your browser, and you keep the backup with your quality records.
No. You pay 49 USD once. Updates of version 1 are free.
Both. Choose your edition in Settings, 2015 by default. Clause numbers, labels and the lettering of the Review Pack follow it, and the 2026 edition adds its own prompts, such as the contingency information of 8.2.1 e). Switching changes no data, so you can move to 2026 when your certification does.
Chrome, Edge, Firefox and Safari, on Windows and Mac. It is a file opened by your browser. It also adapts to a phone screen.
No. One licence covers one user on one computer. You can name your colleagues as complaint and action owners, but the log lives in the browser of your computer, with no sync between computers. For a colleague who needs the tool on their own computer, buy a second licence.
Download a backup in Settings, copy the HTML file and the backup to the new computer, open the file and restore the backup.
The log stored in that browser is erased. Restore your latest backup and you are back where you were. The last backup date is shown at the top of every screen.
Yes, save it as CSV and import it in the complaints register. Complaints, corrective actions and compliments all export to CSV.
No. ISO 9001 does not set response times. The targets by severity are your own settings, by default 1, 5 and 20 days for critical, 2, 10 and 30 for major, 3, 15 and 45 for minor, in calendar or working days.
A full CAPA system (the log has a light action register and a reference field for your own NCR), storing attached files (a file name or path is recorded), pausing clocks while you wait for the customer, and a holiday calendar.
Know which customer is waiting, from tomorrow morning
49 USD, one-time payment, no subscription, instant download.
QSE Academy supports quality managers, SMEs, and consultants in accelerating their ISO standards implementation through ready-to-use documentation, targeted training programs, custom documentation services, and compliance tools.
Quality Consultants Group LLC
8206 Louisiana Blvd NE,
Ste A #135
Albuquerque, NM 87113
United States
Secure Payment
© 2026 QSE Academy. All Rights Reserved.
