Customer Complaint Log

Every complaint answered on time, every repeat caught before the customer notices.

• Acknowledge, respond and close targets on every complaint, set by severity, green, amber or red with the days left or late, on the board, in the register and in the timeline (8.2.1 c)).
• Recurrence Radar: products against complaint categories over a rolling window, recurring clusters turned into one corrective action linked to every complaint, and an alert when a fault returns after an action was judged effective (10.2.1 b) 3)).
• Corrective actions with root cause, steps, effectiveness verification and evidence (10.2.1, 10.2.2), and treatment of the nonconforming output (8.7).
• Review Pack: trends, Pareto, responses on time, cost of complaints and action effectiveness for 9.1.2 and 9.3.2, lettered as in the 2015 or 2026 edition, printed on A4 or exported to CSV.

Works offline in Chrome, Edge, Firefox or Safari, on Mac and Windows. Stored in your browser only, with backup and restore, a demo company and a blank start. Import your complaints by CSV.

You get the HTML file, the Quick Start Guide, a single-user licence for one computer and free updates of version 1.