NEW: the ISO 14001:2026, ISO/IEC 17020:2026 and FSSC 22000 V7 documentation kits are now available.
Corporate training purchases: contact our training sales desk for a tailored quote.
Contact us

Online training · Accreditation

ISO/IEC 17065 Training Course: Product, Process, and Service Certification

Understand and implement ISO/IEC 17065:2012, the standard for bodies that certify products, processes, and services.

  • 6 video modules
  • 5 validation quizzes
  • Lifetime access
  • Beginner level
Buy the course See the program
ISO/IEC 17065 Training Course: Product, Process, and Service Certification

Clauses 4 to 8: impartiality and confidentiality, structure, personnel competence, the certification process from application to surveillance and recertification, and the management system, including complaints and appeals. For certification body managers and staff, product certification scheme owners, and quality personnel preparing for accreditation audits.

What you will be able to do

  • Practical GuidanceThe course breaks the standard down into clear, manageable sections with real-world examples tailored to product certification.
  • Interactive LearningEach module includes exercises, knowledge checks, and case-based scenarios to help you apply ISO/IEC 17065 requirements effectively.
  • Certification-Ready SupportUnderstand how to build, document, and operate a certification body in full alignment with ISO/IEC 17065 requirements: plus how to prepare for accreditation audits.

Course program

Introduction to ISO/IEC 17065
  • Get familiar with the purpose, structure, and significance of ISO/IEC 17065 in global product certification. Learn how it supports consumer confidence and fair trade.
Clause 4: General Requirements
  • What You’ll Learn: Understand the principles of impartiality and confidentiality, and how to manage related risks across all certification activities.
Clause 5: Structural Requirements
  • What You’ll Learn: Explore how to establish and maintain a management structure that supports independence, responsibility, and clear authority.
Clause 6: Resource Requirements
  • What You’ll Learn: Learn about the competence requirements for personnel involved in certification decisions, and how to ensure objectivity and consistency.
Clause 7: Process Requirements
  • What You’ll Learn: Dive into the core certification process: from application and review to evaluation, decision-making, surveillance, and recertification.
Clause 8: Management System Requirements
  • What You’ll Learn: Understand how to implement a management system that supports continual improvement, internal audits, handling of complaints and appeals, and full control over the certification process.

Who this course is for

  • Certification Body Managers and Staff
  • Product Certification Scheme Owners
  • Accreditation Body Auditors
  • Regulatory Officials and Compliance Managers
  • Consultants and Trainers in Conformity Assessment
  • Quality and Operations Personnel involved in product certification

Format and requirements

Technical RequirementsYou’ll need a stable internet connection, speakers or headphones for audio, and a modern web browser.
Course MaterialsGet access to downloadable tools including conformity assessment checklists, impartiality risk assessments, procedure templates, and policy samples: all available within the course platform.
Time CommitmentThe course is designed to take about three to five hours, but you can complete it at your own pace: anytime, anywhere.
Interactive ContentEngaging videos, infographics, and real-world case studies to illustrate key points.
Self-Paced LearningLearn at your own pace, access content anytime, and revisit as needed.
Expert InstructionTaught by industry professionals with extensive experience in ISO standards.

How to enroll

  1. 1
    Click ‘Add to cart’Find the ‘Add to cart’ button on this page and click it to begin your registration process.
  2. 2
    Complete the Checkout FormAs you proceed with your enrollment, you’ll fill out a simple checkout form. Here, you will provide the necessary details to set up your course account.
  3. 3
    Create Your AccountDuring checkout, you will create your personal account. This is an important step, as it gives you access to your profile page. On your profile, you will find all your course materials, track your progress, and manage your personal information seamlessly.
  4. 4
    Confirm and Start LearningOnce your payment is processed and your account is set up, you will receive immediate access to the course materials. You can start learning right away and at your own pace.

Frequently asked questions

How long will it take to complete the course?

The course takes approximately 4 to 5 hours to complete.

How long do I have access to the course materials?

You will have lifetime access to the course materials.

Is there an exam at the end of the course?

Yes, there is a multiple-choice test at the end of the course to assess your understanding of the ISO standard.

Do I receive a certificate?

Yes, participants who successfully complete the course and pass the final assessment will receive a digital certificate of completion.

Can this course be used as a credential for auditors?

While this course provides foundational knowledge, further practical experience and training might be required to perform as an accredited auditor.

Is the course self-paced, or does it follow a fixed schedule?

The course is self-paced, allowing you to learn at your convenience.

What types of learning materials are included in the course?

The course includes videos, PowerPoint presentations, and downloadable documents.

Can I access the course materials offline?

No, the course materials are accessible online only.

What kind of support is available during the training?

We provide Q&A support, and our consultants respond to questions within 24 hours.

Does the course include quizzes or assessments?

Yes, there is a quiz at the end of each chapter and a final quiz at the end of the course.

Are group discounts or corporate packages available?

Yes, we offer group discounts for more than three participants. Please contact us at support@qse-academy.com for details.

What payment methods are accepted for the course?

Payments can be made via credit card.

Can I get a refund if I’m not satisfied with the course?

Yes, a refund is possible with our 30-day money-back guarantee.

Is this course suitable for beginners, or is it more advanced?

The course is suitable for both beginners and advanced learners.

Ready to start?

Immediate access after payment, at your own pace, with no time limit.

Buy the course