As 10 cláusulas da ISO 9001 2015 são:

1) Âmbito de aplicação:

2) Referências normativas

3) Termos e definições

4) Contexto da organização

5) Liderança

6) Planeamento

7) Apoio

8) Funcionamento

9) Avaliação do desempenho

10) Melhoramento.

What are the 10 clauses of ISO 9001? The first clause of ISO 9001 is “Scope.” This chapter explains the specific requirements that must be met in order to quality certify a company’s products or services. It also defines the boundaries of the quality management system.

The first clause of ISO 9001 is “Scope.” This chapter explains the specific requirements that must be met in order to quality certify a company’s products or services. It also defines the boundaries of the quality management system.

The second clause, “Normative references,” provides a list of the documents that ISO 9001 refers to. This includes other ISO standards, as well as international and national standards.

The third clause, “Terms and definitions,” defines the key terms used in ISO 9001. This is important for understanding the requirements of the standard.

The fourth clause, “Context of the organization,” requires companies to consider the internal and external factors that can affect their ability to meet customer requirements. This includes things like organizational structure, culture, and processes.

The fifth clause, “Leadership,” establishes the roles and responsibilities of top management in regard to the quality management system. They must provide direction and ensure that resources are available.

The sixth clause, “Planning,” requires companies to establish a quality policy and objectives. They must also identify the processes needed to deliver quality products and services.

The seventh clause, “Support,” establishes the resources and infrastructure needed to support the quality management system. This includes things like training, communication, and documentation.

The eighth clause, “Operation,” explains the requirements for controlling and executing processes. This includes things like control of inputs, outputs, and changes.

The ninth clause, “Performance evaluation,” requires companies to monitor and measure their performance against their quality objectives. They must also take corrective action when necessary.

Finally, the tenth clause, “Improvement,” requires companies to continually improve their quality management system. This includes things like reviewing the effectiveness of the system and making changes as needed.

Ao seguir estas 10 cláusulas, as empresas podem garantir que estão a fornecer produtos e serviços de qualidade aos seus clientes. A ISO 9001 é uma ferramenta poderosa para assegurar a satisfação do cliente e a melhoria contínua.